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Welcome to The Skin Lounge
**COVID-19 POLICY**
- MUST WEAR A FACE MASK
- TEMPERATURES WILL BE CHECKED
- HANDS MUST BE WASHED/SANITIZED UPON ENTERING ROOM
- THERE WILL ONLY BE ONE CLIENT SERVICED AT A TIME
- NO CHILDREN ALLOWED
Cancellation Policy/Terms & Conditions
If you need to cancel your appointment, please call us at 336-448-4424 between the hours of 9am-5pm EST. If necessary, you may leave a detailed voicemail message/text. We will return your call as soon as possible.
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24hrs notice if you need to cancel an appointment.
- The first time a client misses an appointment, we will make a note in your file.
- If the appointment is part of a bundle, that appointment will be forfeited
- All future missed appointments will incur a $25 fee.
- If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
- We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
- In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
TERMS & CONDITIONS
Purchased Packages must be redeemed within 60 days. Consultation Fees collected will able to be applied to the balance of paid for, booked appointments.
PRIVACY STATEMENT
The Skin Lounge will not provide or sell client information to 3rd party vendors. Client information will be used to update clients of their appointments, upcoming promotions, and informing of updates, policy changes of The Skin Lounge via email and or mobile.
Refund Policy
ALL SALES ARE FINAL Paid for appointments will be allowed to rescheduled if done so within 24-48hrs prior to originally requested appointment. If cancellation occurs after 24-48hrs, collected deposit for service will be forfeited and will not be allow to be applied to any future scheduled appointments.